We take trust, safety and security very seriously and as property owners, landlords and tenants ourselves we know how important this is to you.
For this reason, we have the following safeguards in place.
Guest screening and identification process
From the outset with you, we define the type of guests that are welcome in your property, along with house rules, such as; no smoking, no guests under 25 years old and a strict no party policy. We also only accept guests with a verified government ID and cross reference each guests details to ensure we only approve legitimate bookings.
Damage Protection
For bookings made via Airbnb we aren’t permitted to charge a security deposit. However, under Airbnb’s AirCover for Hosts, in the rare event your place or belongings are damaged by a guest, you will be covered up to US$3 million. For more information https://www.airbnb.com.au/help/article/3142/
For bookings made outside of Airbnb we charge a security deposit, with an amount agreed upon with you, that is automatically deducted prior to the guests stay to ensure that any issues can be swiftly dealt with.
Check out and inspection
At the time of checkout, our cleaners will do a thorough inspection of the property to make sure everything is in great condition. Any issues, such as breakages, will be reported back to you and we will discuss how best to proceed. This might include holding back the security deposit or making a claim with Airbnb’s AirCover. Whatever the issue we will manage the process. In addition, we ask guests for any feedback on the property so we can make sure your listing is perfect for any future guests.
Access to the listing
Throughout the period we manage your property, you will continue to have full access to the listing. This includes all communications with guests and calendar availabilities, with the ability to rent out the property for yourself whenever it's not in use.
Best Practice training, knowledge, policies and processes
We’re a fully licensed and insured organisation so we have the required training, knowledge, policies and processes in place to effectively manage your property and guests. Being a licensed organisation, we’re also obligated to keep up to date with industry and legislative changes. The short-term letting industry is very dynamic and we’re committed to keeping up to date with the relevant legislative changes so that our customer’s interests are protected.
We are also a member of the REINSW (Real Estate Institute of NSW) who are the peak industry body for real estate agents and property professionals in NSW. Being a member of this institute helps to ensure that we have access to the most pertinent and up to date training, processes, advice and industry and legislative news that the market has to offer.
Insurance
Citysleepz has professional indemnity insurance up to the value of AUD$1,000,000.
While this cover is there to help protect ourselves and our customers, it is also recommended that landlords have their own landlord insurance and while we can’t make a specific recommendation we can provide examples of insurers that you can research.
License
Our operation is licensed by NSW Fair Trading, license number 20117227. This means that we are obligated to adhere to the Property, Stock and Business Agents Act. This Act exists to protect the consumer by ensuring that the marketing, services, policies and processes of the licensee holder adhere to stringent legislations and levels of quality.
If you have any further question please get in touch. We’d love to hear from you.