+ Why should I use Citysleepz and not manage the property myself?

Managing your property can be stressful and time consuming, especially if your out of town and relying on neighbours, friends or family. With years of experience we have been trusted by numerous clients to look after their properties and offer guests a point of call at all times. We know just how to maximise your properties occupancy rate and receive better reviews. This coupled with our advanced, dynamic pricing methods ultimately leads to higher revenue for you.

+ Who is Citysleepz for?

Whether you want your property fully managed, or you are going away on holiday or business and need help with the bare essentials - such as meet and greet, check out and cleaning - you’ve come to the right place.

Our services are best suited to the following people:

1. Anyone who wants to increase the rental returns on their property but does not want to be responsible for all of the work that goes into managing a short-term rental property.

2. Anyone wanting to have flexible use of their property whilst still renting their property. Our services allow you to continue using your property whenever it’s not booked out. You can also tell us in advance what dates you would like to use your property and we will make these dates unavailable in the calendar.

3. Anyone who wants to make some extra cash whilst away on holiday or business, with very little effort.

+ Do you operate in my area?

We predominantly cover Sydney and the surrounding suburbs , with more areas coming soon. We’re always looking at new locations so if your property isn’t in these areas, get in touch.

+ How do I get started?

All of our processes are designed to make life as simple for you as possible. They also ensure that your property remains as secure as possible and that you receive the greatest financial returns.

Give us a call, drop us an email or send your details via the Get In Touch page.

T: 1300 520 877
E: simple@citysleepz.com

+ What do you need to make my property ready?

As a short-term property let there are a few things that are required, such as a kettle, pots and pans, duvet, etc. If your property is located in the Greater Sydney region there are also some additional STRA requirements. If you get in touch with us we can provide you with a full list of these requirements. We’ve looked to make this process as simple as possible!

+ Are you affiliated with Airbnb?

No. We are a separate company that was started by passionate, licensed Real Estate agents to help property owners achieve greater success than traditional long term rental methods.

+ Do you operate 24/7?

We have slightly different working hours, depending on the area of service.

Our standard office hours are from 9am to 5pm Monday to Friday.

Our guest service hours are from 8am to 8pm 7 days per week for guest communications and 8am to 8pm for meets and greets. These times will vary for Christmas Day, Boxing Day, New Year’s Eve and New Year’s day.

+ I’m currently managing my own listing, can you take it over for me?

Absolutely! This is what we’re great at! With new customers we always discuss whether you’d like us to create a new listing or take over an existing one.

+ What does “Pricing Optimisation” mean?

Pricing Optimisation is part of our Full Management service which looks to maximise your monthly income.

Our system constantly updates the nightly rate of your property based upon the day of the week, neighborhood, seasonality and local demand. The rate is set at a level that is the correct balance between being high enough to maximize income for each night and at the same time is low enough to ensure that you get high booking volumes.

+ Can I still use my property if you’re managing it?

Absolutely, that’s one of the main benefits of using Airbnb! It’s important that guests do not have their bookings cancelled, so we only ask that you let us know the dates that you’d like to use your property so that we can make these dates unavailable in the Airbnb calendar.

+ Do you use any short-term rental platforms other than Airbnb?

Yes we do. While our primary focus is on Airbnb we also list properties on Booking.com, VRBO and our own direct booking platform to reach a greater audience and maximise your income. This can also be discussed with you to match your preferences.

+ How do I provide feedback on your service?

We love hearing feedback. Whether this is to tell us why you love our service or have some suggestions on how we can improve we’d love to hear it.

You can contact us at simple@citysleepz.com

+ How much in advance should I contact Citysleepz?

We’re an agile outfit so can get from zero to 100 pretty quickly but advance notice of any requirements really helps.

For our Full Management services we can onboard your property and have it listed usually within a few days, but up to a couple of weeks depending on mutual availabilities. The sooner you contact us, the sooner we can get your listing created and active on Airbnb, ready for guest bookings. This can be done well in advance of the property actually being available to rent which will give your listing time to generate interest, maximising your occupancy from the very beginning.

+ What services do you offer?

Our full management services have been designed to provide everything that you and your guests could ever want! This covers listing management, guest management and property management. For more information please refer to [Our Services][2].

+ Do you offer interior design services?

Yes - we offer additional interior design and renovation services on top of our core services, assisting to maximise your return.

+ Do you handle STRA compliance for me?

Yes, we are well-versed in all the required legal regulations and STRA compliance relevant to your property.

+ Are the costs of maintenance and repairs included in the fees?

We can help coordinate all minor and major maintenance requirements and depending on the work required this may incur extra charges. On a case by case basis we can discuss and agree what coordination is required from us, including what our fees may be. But, the costs of the repair will be met by yourself (as the landlord/host).

+ How do you protect my property?

For a full breakdown of ways we protect your property please refer to our peace of mind section.

+ How would damage be identified and reported back to me and will Citysleepz pay for damages?

After check out, our cleaners will inspect your property thoroughly. Any identified issues, such as breakages, will be reported back to you and discussed and agreed upon how best to proceed. If it is deemed that the guest caused the issue, we will raise a case with Airbnb AirCover in order to obtain a refund to cover the cost of repair or replacement.

While we will make every reasonable effort to identify lost or damaged items it isn’t always possible to identify every issue and Citysleepz will not be responsible for any lost of damaged items.

For these reasons we recommend that all customers take out sufficient insurance and lock away all valuable items.

+ When will I get paid?

We make payment for your rental earnings at the end of each month and deduct our service charges at this time. We provide a monthly statement so you can see the full breakdwon of the charges.

+ How will I get paid?

Your rental earnings will be paid via bank transfer to your nominated bank account.

+ Does the pricing include GST?

No, our fees are plus GST.

+ Do you charge setup fees?

We charge an onboarding fee which is credited against your account so is effectively refunded back to you. Contact us for more information.